Shipping

We ship within the U.S. to all 50 states for a flat rate per order.

Orders ship same day if placed before 2 pm EST Monday-Friday.

Stock Statuses

• In-Stock Same Day Shipping:

  All products with this status ship same day when order is placed before 2 pm EST Monday-Friday.

Tracking information is updated overnight for orders that ship same day.

If tracking is needed please call our Customer Service Team at 765-372-8300.

Returns Policy

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Certain products sold on hellomedsupply.com are considered non-returnable due to hygiene issues. Hygiene items such as raised toilet seats, commodes, erection aids, pillows, cushions, bath safety, and personal care products are non-returnable.

Returns Shipping

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.